Terms and Conditions
General Terms and Conditions for Onno Historical Tours
1. Reservations and Payment
1.1. All reservations for the historical walking/tour must be made in advance through our booking system or by contacting our customer service.
1.2. Payment should be made at the time of reservation unless otherwise agreed.
1.3. Payment can be made through the provided payment methods on our website or on-site prior to the commencement of the walking/tour.
2. Cancellations and Changes
2.1. Cancellations should be communicated in writing via email or by contacting our customer service.
2.2. For cancellations made up to 48 hours before the start of the walking/tour, a full refund will be provided.
2.3. Cancellations made within 48 hours before the start of the walking/tour may not be eligible for a refund.
2.4. In the event of unforeseen circumstances, such as extreme weather conditions or force majeure, we reserve the right to cancel or modify the walking/tour. In such cases, an alternative date will be offered, or a full refund will be provided.
3. Participation and Responsibility
3.1. Participation in the historical walking/tour is at the participants’ own risk.
3.2. Participants should be physically capable of attending the walking/tour and are responsible for their own health and well-being during the activity. They must also observe the local (traffic) rules.
3.3. Children under the age of 16 should be accompanied by an adult.
3.4. Participants must follow the instructions of the guide and be aware of their surroundings to prevent accidents or injury.
4. Liability
4.1. While we strive to provide a safe and informative walking/tour, we are not liable for personal injury, loss, theft, or damage to participants’ belongings during the walking/tour.
4.2. Participants are responsible for their personal belongings and are advised to secure valuable items.
5. Photography and Recordings
5.1. Photos and video recordings may be taken during the historical walking/tour for promotional purposes. By participating in the walking/tour, participants consent to the use of such images for promotional purposes.
6. Programme Changes
6.1. We reserve the right to make changes to the planned itinerary or route of the walking/tour due to unforeseen circumstances or for the benefit of the group.
7. Respect for Cultural Heritage
7.1. During the historical walking/tour, participants should treat historical sites, monuments, and local communities with respect.
7.2. Damaging, disturbing, or removing historical artifacts, plants, or animals during the walking/tour is strictly prohibited.
By participating in our historical walking/tour, you acknowledge that you agree to these terms and conditions. If you have any questions or concerns, please feel free to contact us.